Privacy Policy

1. Introduction

Cloudwing Host ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting and cloud services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• arrow_forward Personal Data: Name, email address, billing address, phone number, and payment information provided during account creation or checkout.
• arrow_forward Usage Data: Information about how you access and interact with our services, including IP addresses, browser type, pages visited, and time spent.
• arrow_forward Cookies & Tracking: Session cookies, preference cookies, and analytics cookies to improve user experience and service performance.

3. How We Use Your Information

We use the information we collect to:

• check_circleProvide, operate, and maintain our services
• check_circleProcess transactions and send billing-related communications
• check_circleSend administrative notices, security alerts, and support messages
• check_circleAnalyze usage patterns to improve our infrastructure and user experience
• check_circleComply with legal obligations and enforce our terms

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our platform (e.g., payment processors, cloud infrastructure partners), provided they agree to keep your information confidential. We may also disclose information when required by law or to protect the rights and safety of Cloudwing and its users.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Account data is retained for the duration of your active subscription and deleted within 90 days of account closure upon request.

6. Security

We implement industry-standard administrative, technical, and physical safeguards to protect your data, including TLS encryption in transit, AES-256 encryption at rest, and L7 DDoS mitigation on all endpoints. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• check_circleAccess and receive a copy of your personal data
• check_circleRequest correction of inaccurate data
• check_circleRequest deletion of your personal data
• check_circleObject to or restrict certain processing activities
• check_circleWithdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at privacy@cloudwinghost.com.

8. Cookies Policy

We use cookies to enhance your browsing experience, remember your preferences, and analyze traffic. You may instruct your browser to refuse all cookies or indicate when a cookie is sent. However, some features of our service may not function properly without cookies.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on this page with an updated revision date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out: